Mobile: Error when scanning QR/NFC

Do you get this error message?

“Asset data not found, please try again later”

Why do you get this error message?

This is most probably when you try to scan a QR code or NFC tag of an asset which you do not have access to right now. This means that for example the asset you are trying to access is not properly assigned to you (your group). The asset is most probably assigned to another group/site in ToolSense that your user is not assigned to.

This error also appears if the entity you are scanning is not available in the account you are currently logged in with.

What do you need to do now?

Please contact a ToolSense admin inside your company who has access to the entity you are trying to access (asset/site/…). They are able to check where that entity is assigned to right now and can also change it so you have access to it.

If you do not need access to the entity on mobile but want to scan the QR code or NFC tag you can simply open up the camera on your smartphone and scan. This will bring up the public landing page of the asset for you to interact with.