How To Quick Filter Tickets by Assignment

Our “My Tickets” feature streamlines your daily operations by letting you quickly filter for your team’s tickets by assignment.

Step By Step Guide

You can use the My Tickets filter on both ToolSense Web and Mobile.

Follow these steps:

1. Navigate to Your Ticket View

   • Open the ticket view in your ToolSense web or mobile app.

2. Click on Filter

   • Choose My Tickets from the dropdown menu.

3. Select Your Desired Option

   • Choose from the following filters:

   • Assigned to Me: View tickets directly assigned to you.

   • Created by Me: Access tickets you’ve created.

   • Assigned to My Team: Display tickets assigned to any team you’re part of.

   • Assigned to My Ticket Handler: See tickets linked to your ticket handler group.

Prefer a Video Tutorial?

• For ToolSense Web click here

  

• For ToolSense Mobile click here

If you need support, feel free to contact us via support@toolsense.io or send us a message using the chat feature in the bottom-right corner of your ToolSense browser.